The portal is for registered client users who have been assigned to an organisation and given the appropriate role, subscription or project access by SPRA.
A prospective client should use the Request Access or Request Consultation workflow. SPRA reviews the organisation, service need and confidentiality context before account setup.
Active packages and subscriptions determine which reports, briefings and portal capabilities a user can access. Package orders and billing records remain managed through the PlusAgency subscription workflow.
Yes. Package orders are handled through the existing PlusAgency package order area and can be reviewed from the client account after the order workflow is completed.
Confidential documents should be exchanged only through approved portal or support workflows. Access must remain role-based and organisation-based.
Portal access should be restricted by organisation and role so one client organisation cannot view another organisation’s documents, requests or support interactions.
Events and briefings should be used for executive sessions, client-only updates and onboarding activities. Related materials can be referenced through portal or knowledgebase workflows.
Registered users should submit support requests through the client support ticket area so questions, replies and attachments remain attached to the client account and can be tracked by the SPRA team.
